REFUND POLICY

CANCELLATION & REFUND POLICY BY THE COMPANY

The company reserves the right to cancel the tour due to insufficient passengers or uncontrolled factors that do not allow the conduct of a safe tour or the delivery of services as described in the itinerary, including acts of God, war, transportation or other forms of strike, civil strike, pandemic, endemic and order from the Government of Malaysia and/or other countries.

The company shall recommend alternative tours preferably to the same destination. Should you decide not to accept the alternative tour, the company shall endeavour to refund all monies paid in full. The company reserve the right to alter or modify with or without prior notice the itineraries, travel arrangements and hotel accommodation, or withdraw the services of an accompanying tour manager, due to circumstances over which the operators have no control.

The client shall be entitled to a full refund of deposit after deducting expenses incurred (if any) for visa/s or other applications made on your behalf. If air ticketing is involved, there are cancellation and amendments fees to abide by and these charges will be borne by the client. Neither party shall have any claims against the other thereafter.

Should the client/s decide not to utilize the accommodation, meals, transportation, ground tours or other services that listed in the package, no refund/discount/exchange shall be allowed. Any additional costs will be borne by the client.